Return Policy

30 Days from date of receiving the item purchased with receipts, all paperwork and all tags still attached. This EXCLUDES any merchandise made by nashelle. They make everything custom and will not accept returns on their items.

You must receive the RMA# by email and print it on package before returning anything.

Shipping rates are automatically calculated at checkout. FREE Standard UPS Ground shipping is offered on any purchase that is $99 and above.

FAQ's

What is the regular price for each jewelry item?

We list a Suggested Manufacturer's Retail price as the regular price, and a Sale price as our Discounted selling price. All of our regular prices are the Manufacturer's Suggested Retail Price. We run sales and offer low discounted rates on all of our products at Candygem.com.

Do not clean in ultrasonic machine as this will void warranty

Do not attempt to clean with harsh chemicals as this will void your warrenty.